FREQUENTLY ASKED QUESTIONS

1. What is the shipping cost?

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Country/Region Shipping Method Cost Transit time
USA, Canada Standard Shipping US$4.95 for all orders 7-14 business days
World Wide Standard Shipping US$6.95 for all orders 14-21 business days
2. How long will it take to ship my order?

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Country/Region Shipping Method Cost Transit time
USA, Canada Standard Shipping US$4.95 for all orders 7-14 business days
World Wide Standard Shipping US$6.95 for all orders 14-21 business days

Please note that all above prices are in USD.

Handling time: 2-3 business days

The Total Time = Handling time + Transit time

*Here is an estimate of the total time. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of total times.

3. Size Guide

Please check the sizing guide for all of the sizing information on different brands and products Measuring Guide.

5. My orders is past the estimated delivery time.

If your order has not arrived within the times stated above, please contact customer service Contact Us.

You can keep track of your order at any time Tracking Order

6. Why is my tracking information not working?

Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.

If you placed your order over 15 days ago and your tracking information is still not available please contact customer support here.

Be sure to have your order number and email that was used to make the purchase when contacting our support.

7. Return/Exchange Process.

RETURN & REFUND POLICY

Epixior understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved bra or shoes.

*Please note there are a few Epixior items which, unfortunately, we cannot accept returns on, unless the product is unopened and in a resaleable condition. This is simply for hygiene reasons – we hope you understand. These are:

  • Wireless and Strapless bra
  • Replacement wing tape for backless, strapless bra
  • Clear back bra
  • Stick & clip bra
  • Lace up bra
  • Stick on thong
  • Socks & hosiery

CONDITIONS FOR RETURNS / EXCHANGE REQUEST

  1. Epixior will accept your item(s) within 15 days from date of arrivals
  2. To be accepted for return/exchange, items must be in the original purchase condition including the original packaging and all parts and accessories.
  3. We will gladly issue you a replacement item or issue a refund back to your original form of payment for any of the following reasons:

  • You receive an incorrect item
  • Your order contains damaged product(s)
  • Your order is defective
  • Part of your order is missing from the package.

TO PROCESS YOUR EXCHANGE OR RETURNS

  1. Place the product in it original packaging and take a picture
  2. Please send us 1 email to support@epixior.com with the subject “Request Exchange / Returns for Order ### (Your Order Number)” with the description of your problem. Please attach the picture of the product that you just took along with the email.
  3. We’ll notify the approval or rejection and the detail on how to proceed the return via email. Please note that we will not accept returning item without prior approval.
  4. Please allow us 5-10 business days to receive and process your returned products. After we’ve received your returned product, a credit will be issued in the same form of payment as your original purchase.

RETURN FEE

If you have received anything that was damaged, or defective, or missing parts, please do not hesitate to contact us via support@epixior.com for further assistance. For all other cases, return shipping cost are the responsibility of the customer.

Return Fee is 10% Order Price (Minus Shipping Fee)

LATE OR MISSING REFUNDS

If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.

You can also contact your bank since there is often some processing time before a refund is processed.

If you have done all of the above and you still have not received your refund, please contact us at support@epixior.com

9. Order cancellation.

CANCELLATIONS

You can cancel your order within 12 hours from purchasing time. Please be well informed that in the first 6 hours, a full refund can be issued.

However, in next 6 hours, your order will be prepared packing, and shipping. At this time, we can cancel your order, however, you will be charged for 20% of your total order transaction as cancellation fee (which includes transaction fee, shipping label fee, management system fee). Beyond the first 12 hours, the cancellation request cannot be fulfilled.

You can only change order information (size, color, address) within 12 hours from purchasing time of the same day.

Full refund only applies to switching orders. Once you place new orders, we will cancel old orders and refund 100%.

10. Didn't Receive Confirmation Email.

When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.

If you did not receive your confirmation email please follow these steps:

  • Check your spam folder and other email accounts, especially if you checked out with PayPal.
  • If these don’t work, please click here and contact us.
11. How do I contact customer support?

We are glad to answer any questions that you may have, please contact customer support Contact Us.

12. What's product material?

Please checking our Description for each product for more information include material as photo bellow

Usefull Links

Tracking Order

Contact Us